Dental IT — Colorado Front Range
Most IT companies learn what a dental practice needs after they sign you as a client.
I already know.
I spent 13 years managing technology inside a busy dental practice. I know how your front desk operates, what happens to patient flow when the scheduling system goes down, and why your imaging software has requirements that no generic IT provider thinks to ask about.
"We thought we were doing fine."
Most dental practices aren't ignoring HIPAA. They're just missing the pieces that don't feel urgent — until they are.
A security risk assessment. A documented offboarding process for departing employees. Signed Business Associate Agreements with every vendor that touches patient data. These aren't things practices skip on purpose. They're things that fall through the cracks because nobody's job it is to know they're required.
The problem is that missing them isn't just a gap — it's evidence. If a complaint is filed or an audit happens, the absence of these controls moves you from "made a mistake" into "willful neglect." That's where HIPAA fines escalate fast.
I help practices understand what's actually required, where their real exposure is, and how to close those gaps in a way that's documented and defensible.
Gaps I find in nearly every practice
- ! No documented HIPAA security risk assessment
- ! Missing or unsigned Business Associate Agreements
- ! No formal offboarding process when staff leave
- ! Backups that run nightly but have never been restored
- ! No annual HIPAA review or policy updates
"We can do that — here's what it means for your front desk."
Good security only works if your team can actually follow it.
Unique logins for every staff member. Encrypted devices. Disabled USB ports. Managed personal devices. Secure ways to share patient information. These are the right controls — and they all affect how your office operates day to day. A front desk coordinator who can't work the way she's been working for five years isn't going to quietly adopt the new process. She's going to find a workaround, and that workaround is your next compliance gap.
I come in with a plan built around what your practice needs. Then we work through it together — because a control nobody follows is worse than no control at all. Where your workflow genuinely requires an exception, we document it. That documentation is what protects you if you're ever audited.
A documented exception is defensible. An undocumented workaround is exposure.
The things nobody questions
Most of what I find isn't reckless. It's just how things have always been done — and nobody had ever walked through the office with fresh eyes and explained what the exposure actually was.
Shared logins at the front desk
It's faster, everyone knows the password, and it's never been a problem. Until it is. Shared accounts mean no audit trail — when a breach or a billing dispute happens, there's no way to know who did what or when. Breaking this habit is one of the harder conversations I have with practices, and also one of the most important.
Devices connected without a conversation first
The postage machine needs a network port. A credit card terminal gets connected to a workstation for software integration. Nobody thinks to call IT first — because it's always been handled that way. But every device that touches your network or your computers, for any reason, needs to be coordinated with IT before it's connected. The risk doesn't care how routine it feels.
I work with a small number of practices — intentionally.
I'm not building a company with a helpdesk and a ticket queue. I'm building a short list of practices I know well and take care of personally.
When something goes wrong on a Monday morning, you get me — not a technician reading your account notes for the first time. Someone who already knows your setup, your software, and what an outage means for your schedule.
I'm currently accepting a limited number of new practices across the Colorado Front Range.
Schedule a Free AssessmentWhat working with me looks like
- ✓ A free, honest assessment of your current setup — no sales pitch
- ✓ Direct access to me, not a support ticket
- ✓ A plan that works for your workflow, not just a checklist
- ✓ Exceptions documented properly so you're protected
- ✓ Predictable monthly pricing — no surprise bills
Let's start with an honest conversation.
A free assessment takes about an hour. I'll look at your current setup — backups, network, access controls, HIPAA posture — and give you a straight picture of where things stand. No sales pressure. Just an honest assessment from someone who's been inside a dental practice for 13 years.
Schedule a Free Assessment